Help desk assistant - Hoofddorp

Are you customer-oriented, communicatively strong and do you like varied work? Do you have experience in a helpdesk function or are you willing to develop yourself further in this? Then this vacancy is for you!

We are looking for an enthusiastic Helpdesk employee for our client in Hoofddorp, which works with KPN and focuses on fibre optic installation, among others.

What will you do?

As a Helpdesk Assistant, you are the first point of contact for customers. You handle telephone queries and technical problems and ensure that they are solved quickly and correctly. If necessary, you connect customers to the right department. Your job is to ensure an excellent customer experience and that our customers are satisfied with the solutions offered.

- Answering customer phone calls and emails

- Resolving technical and administrative issues

- Redirecting customers to the appropriate department for complex issues

- Ensuring proper administration of customer contacts and issues

What do we expect from you?

Experience in a telephone helpdesk role or similar is a plus but not a requirement

Good command of the Dutch and English languages

A customer-oriented and solution-oriented attitude

Independence and responsibility

Communication skills and a friendly telephone voice

What do we offer you?

Hourly wage of €17.00 gross per hour

Working hours Monday to Friday, from 08:00 to 17:00

A friendly working atmosphere in a professional and dynamic team

Weekly payments of your salary

Own accommodation and own transport

Interested?

Are you the help desk assistant we are looking for? Send your CV and motivation to wo**@*********ce.com or call +31 6 26 48 27 03 and who knows, we might welcome you to our team soon!

More information

Apply directly for the position Help desk assistant - Hoofddorp

Personal data

More information about this vacancy?

Do you still have some questions about this vacancy or doubts whether you are suitable? Contact us without obligation and in a low-threshold manner as you wish.